Please select your question category:

• General Question
• Hosting Question
• Domain Name Question
• Billing Question
• Discount Coupon Question

Hosting Question:

• Where is your server located?
• What is your server specification?
• Is your network fast and reliable?
• Can I run a chat room, IRC client or statistic system or a banner exchange web site?
• Can I run a forum web site??
• Do you allow Adult, MP3, Gambling contents on your servers? ?
• Can I upgrade my plan to a higher plan any time?
• Do you do regular backups of my account?
• How I do use SSL for my hosting?
• I already have the domain name, can I just signup your hosting plan?
• Can I request for refund if I not satisfied with your service?
• Will you help me to transfer my website from other host to your server?
• Do you offer custom hosting plan?
• Does my website get a control panel?
• What is Cpanel™? Do you have a Demo??
• What type of support do you offer? Average Response Time?

Question & Answer

• Where is your server located?
• Our servers is located at TM Net Datacenter, Malaysia and Equinix Datacentre, Singapore. More information on our network on HERE
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• What is your server specification?
• All server come with Pentium Dual Core/Xeon with minimun 2GB DDR RAM installed.
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• Is your network fast and reliable?
• Yes. Our server located at TM Net Datacenter, Malaysia and Equinix Datacentre, Singapore. All server are connected to an extremely powerful and fully redundant network.
  
  Click Here for more information about our network.
  
  Click Here to test our connection speed.
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• Can I run a chat room, IRC client or statistic system or a banner exchange web site?
• No. You are not allowed to run those website that consume alot of server resources. We may suspend those account that use unfair amount of system resources. Please read our Terms of Service.
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• Can I run a forum web site??
• We do allow you to run a non heavy forum site in our shared hosting enviroment. Any forum to have more than 20 concurrent user access will be considered as heavy usage and we do not allow that.
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• Do you allow Adult, MP3, Gambling contents on your servers? ?
• Adult content, MP3 and Gambling site is NOT allowed on our server.
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• Can I upgrade my plan to a higher plan any time?
• Yes. You may upgrade to higher level of plan at anytime. Just contact our sales team () and we will upgrade for you. You just need to pay the price different between old plan and new plan.
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• Do you do regular backups of my account?
• Yes, we perform nightly backups on all accounts, but don't count on our backups alone! Your website is important, and you are the one ultimately responsible for ensuring that your data is backed up! We are not responsible on our backup content in the event of some of your files is lost. Please read our Terms of Servie.
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• How I do use SSL for my hosting?
• If you required SSL for your hosting package, we will help you purchase the SSL certificate based on your requirement and install for you with a small setup fees. Basically we will charge you RM300 for SSL certificated and installation.
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• I already have the domain name, can I just signup your hosting plan?
• Sure. In order to host your domain on us, you need to change your domain name server to point to our server. If you don't know how to do that, please contact us and we will guide you step by step.
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• Can I request for refund if I not satisfied with your service?
• Yes. If for some reason you're not satisfied with our service, let us know. We would love the chance to work with you to resolve any problems you experience, however if you'd rather just part ways, we will give your money back with no hassle. If you cancel within 30 days of signing up, we will provide you with a full refund.
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• Will you help me to transfer my website from other host to your server?
• Yes. We do happy to see you move to our server. You just need to give us your current hosting account and will do the less for you FOC, no down time will occur!
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• Do you offer custom hosting plan?
• Yes. We allow you to build your own package. START BUILD NOW!
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• Does my website get a control panel?
• Yes. All of our hosting plan come with CPanel Control Panel.
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• What is Cpanel™? Do you have a Demo??
• CPanel™ is the brand name of the web browser control panel software that we use on our web hosting packages. A demo of the control panel can be found here (u:demo p:demo).
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• What type of support do you offer? Average Response Time?
• We offers support to our clients 24/7/365 via web based ticket system, email and phone. We strive for response times of no more than a few hours. Response times of just a few minutes if during normal business hours.
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